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Issues connecting laptop to router

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Researcher
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Issues connecting laptop to router

Hi Guys,

 

Wondering if anyone can help me. MY laptop has been having issues connecting to my Sky Q router via ethernet. Wireless works absolutely fine no problems. When trying ethernet it attemps to identify a network but then states No Internet. I've tried with the WiFi on my laptop turned off, checked that the laptop IP isn't blocked on the router settings, trying static IPs/DNS, tried Auto IP/DNS to no avail. Both ports are working fine as I have had the Xbox One connected via ethernet fine.

 

To note the laptop connects to a friends router via ethernet fine and to my work router fine via ethernet. Any suggestions? Happ to answer any questions.

 

Cheers

Rob

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Oracle
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Post 6 of 8
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Re: Issues connecting laptop to router

In that case before you troubleshoot the laptop any further its worth seeing if changing the ethernet mode on your router as it may allow better compatiblity. 

To change the ethernet mode use a device that is actually connecting to the router okay i.e. not your laptop.

- Type 192.168.0.1 into the browser address bar

- Click ethernet on the navigation bar

- Login with the username admin & password sky

- Change the ethernet type to fast

- Click apply

- Reconnect your laptop and see if anything has changed.

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Oracle
Posts: 3,197
Post 2 of 8
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Re: Issues connecting laptop to router

Hi @RobDimmock89

Can you help me with a couple of things to help figure out what the issue is 

- A screenshot of your IP & DNS config - Static

- The message on your laptop when the ethernet cable is connected

- What shows in the browser when you try and access a website 

 

Researcher
Posts: 4
Post 3 of 8
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Re: Issues connecting laptop to router

Hi James,

 

Thanks for your response, the IP and DNS config I was using was the details taken from my Sky Q router settings. Forgive me as I am not exactly advanced at this networking stuff, only going by what i've researched so far. See other requested screenshots below:2019-01-11 22_13_59-Window.png

 

2019-01-11 22_14_40-Window.png

 

2019-01-11 22_14_57-Window.png

 

2019-01-11 22_15_22-Window.png

 

 

Oracle
Posts: 3,197
Post 4 of 8
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Re: Issues connecting laptop to router

Hi @RobDimmock89

Does look to be something wrong. This may sound strange but the ethernet cable you are using... is it the same one that works in the Xbox? I ask this because the Sky router can be very picky on what ethernet cables work with it.

 

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Post 5 of 8
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Re: Issues connecting laptop to router

It's not but i've tried that one and it does the same thing and have tried vice versa with the ethernet cable in the laptop with the xbox and works fine. It is very strange and im stumped to say the least. I've also tried the one that came with the router and is the same as well

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Oracle
Posts: 3,197
Post 6 of 8
384 Views

Re: Issues connecting laptop to router

In that case before you troubleshoot the laptop any further its worth seeing if changing the ethernet mode on your router as it may allow better compatiblity. 

To change the ethernet mode use a device that is actually connecting to the router okay i.e. not your laptop.

- Type 192.168.0.1 into the browser address bar

- Click ethernet on the navigation bar

- Login with the username admin & password sky

- Change the ethernet type to fast

- Click apply

- Reconnect your laptop and see if anything has changed.

Researcher
Posts: 4
Post 7 of 8
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Re: Issues connecting laptop to router

Hi James,

 

 

Your an absolute legend, it's now working perfectly!! thank you so much!

Oracle
Posts: 3,197
Post 8 of 8
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Re: Issues connecting laptop to router

Fab, glad you got it working Smiley Happy

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