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Discussion topic: Issue with solar app ShinePhone not working following change of wifi

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This message was authored by: Tintin16517

Message posted on ‎19 Oct 2025 06:47 PM

Issue with solar app ShinePhone not working following change of wifi

Since an upgrade from sky q to full fibre, my ShinePhone solar panel app not accessible 

despite help from a sky engineer today, there is no success 

can anyone help please?

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This message was authored by: caesarome

Message posted on ‎19 Oct 2025 07:26 PM

Re: Issue with solar app ShinePhone not working following change of wifi

Posted by a Superuser, not a Sky employee. Find out more
@Tintin16517 wrote:

Since an upgrade from sky q to full fibre

@Tintin16517 

Sky Q is a TV service and full fibre is broadband so what do you change here ?

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Message posted on ‎19 Oct 2025 07:32 PM

Re: Issue with solar app ShinePhone not working following change of wifi

@Tintin16517 Same sky Hub, different connection instead off copper should be nothing any different, dsl off fttp on that's it!

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