Issue with return of old Sky router

[lc87]

Hi,

last month I upgraded my Sky router and posted the old one back as requested. Yesterday I received a text saying I still need to return my equipment..I have proof of postage etc but I presume Sky haven't received the old

Router for some reason.

can I please speak to someone who can help me resolve this? The message threatened me with a fine which I obviously do not want!

thanks 

[caesarome]

@lc87 

We can alert Skys messaging team for you as they will then send you a private message via here if you would like ?

[lc87]

Yes please that would be much appreciated!

[lc87]

@caesarome 

[Daniel0210]

@lc87 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to @lc87.

[Tom-W19]

Thanks for escalating. We've sent an invite to @lc87.

[lc87]

This has now been resolved thanks.

[Lisa-P1987]

Thanks for updating us 🙂