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Discussion topic: Issue with poor WiFi signal in some areas of the house

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This message was authored by: AVJohn

Issue with poor WiFi signal in some areas of the house

There was an extension to the house about 30 years ago. The signal in this area which includes the main living area, kitchen and a bedroom is poor / drops out

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This message was authored by: TimmyBGood

Re: Issue with poor WiFi signal in some areas of the house

Posted by a Superuser, not a Sky employee. Find out more

@AVJohn 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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