Issue setting up connection to software

[legin67]

Trying to set up a connection to some new software but keep getting the following error message:

The underlying connection was closed: An unexpected error occurred on a receive. Unable to to read data from the transport connection: An existing connection was forcibly closed by the remote host. An existing was forcibly closed by the remote host.

I'm hoping someone else has encountered this and has found a resolution?

Regards,

Nigel

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you legin67. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂