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Discussion topic: Is there anyway to get broadband installed quicker?

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Message posted on ‎23 Jun 2025 01:33 PM

Is there anyway to get broadband installed quicker?

I have just recently moved house and have chosen to go with Sky Broadband but it says the closest date an engineer can get out to install is the 17th of July.

I currently need this urgently for work. 

Is there anyway of speeding up this process as I feel that this is an usually long time to wait?

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Message posted on ‎23 Jun 2025 01:36 PM

Re: Is there anyway to get broadband installed quicker?

Posted by a Superuser, not a Sky employee. Find out more

@KieranHealy  Unfortunately not you would have been given the first available date for your area 

 

sky has no control over how long it takes open reach to commission a new line there hands are tied 


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Message posted on ‎23 Jun 2025 02:33 PM

Re: Is there anyway to get broadband installed quicker?

Even if my central heating is connected through WiFi and have young kids? 

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Message posted on ‎23 Jun 2025 02:35 PM

Re: Is there anyway to get broadband installed quicker?

Posted by a Superuser, not a Sky employee. Find out more
@KieranHealy wrote:

Even if my central heating is connected through WiFi and have young kids? 

@KieranHealy  Sadly yes as sky/openreach aren't going to know your personal circumstances 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎23 Jun 2025 02:44 PM - last edited: ‎23 Jun 2025 02:48 PM

Re: Is there anyway to get broadband installed quicker?

Posted by a Superuser, not a Sky employee. Find out more

@KieranHealy 

 

Heating (or presumably at this time of year hot water control) should have a local manual over-ride: reliance solely on a WiFi connection is extremely unwise.

 

Typically a long delay after moving house is because the new service can only be provisioned over FTTP which isn't already in place.

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Message posted on ‎23 Jun 2025 02:51 PM

Re: Is there anyway to get broadband installed quicker?

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@KieranHealy  All irrelevent, even though broadband is heavily relied on, it is oddly not deemed a priority service unlike Electric & Gas, although in this day & age it should be.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎23 Jun 2025 03:00 PM

Re: Is there anyway to get broadband installed quicker?

Okay. Thanks mate!

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Message posted on ‎23 Jun 2025 03:01 PM

Re: Is there anyway to get broadband installed quicker?

No worries. Thanks for you reply's and help!

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