Is there any update on outage today we’ve had no internet or tv for days

[Jack991]

Is there any update on outage in Kirkby we've had no internet or tv for days 

[Chrisee]

@Jack991 if it is an area wide outage Sky normally only know what Openreach have told them which is normally "its being worked on". Local media normally know more if it something affecting their area like a car taking out a pole or a street cabinet (both pretty common) or someone knicking copper cable. 

[Daniel0210]

@Jack991 

For your information the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

[Anonymous]

This tends to be useful for tracking Openreach works:

https://status.zen.co.uk/broadband/

[CGG]

So done with Sky, broadband gone down 8 times in the last 45mins.

15 times in the last 18 hours.

Calling Sky and been listening to rubbish music for 30mins.

Sky checker says status is good, really, why is the Internet light red on the router when it should be green.

Cancelled DD and issued a termination notice via email.

[Anonymous]

Just be aware that if you cancel the DD before the final bill goes through that could flag as a default on your credit score!

[Daniel0210]

@CGG 

When correctly cancelling a broadband subscription (by the approved methods) if you're out of contract there is a 14 day notice period during which there may be another bill due, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help

https://www.sky.com/help/articles/cancel-sky-broadband

Remember bills are actually generated by Sky 14 days before the usual payment date. Also cancelling the direct debit so early will mean Sky will eventually have trouble refunding any overpayment into your bank account.