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This discussion topic has been answered Discussion topic: Is there any real people at sky

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This message was authored by: smax

Is there any real people at sky

I can't believe the terrible automated system at sky. Ive tried all the options of saying nothing etc and still can't get through the silly system. Does anybody have a contact number that takes you to an agent. 


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This message was authored by: Daniel0210 Answer

Re: Is there any real people at sky

Posted by a Superuser, not a Sky employee. Find out more

@smax 

ALL calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: JimM1

Re: Is there any real people at sky

@smax The number you have takes you to an agent, 150 on your landline phone, just keep quite when the bot talks to you, eventually it will put you in the queue for a CS agent, then its the waiting game. Number is below in the link, click and need more help, then scroll down to you see the number.

 

https://www.sky.com/help/home

 

This message was authored by: Daniel0210 Answer

Re: Is there any real people at sky

Posted by a Superuser, not a Sky employee. Find out more

@smax 

ALL calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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