This discussion topic has been answered Discussion topic: Is there an outage in Catford area ?
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Message posted on 21 Aug 2025 01:00 AM
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I lost Internet connection.
I did a broadband check which was useless. It came back as "everything is fine", yet it couldn't find a device connected and my device shows me "connected without Internet"
What is happening ?
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Message posted on 21 Aug 2025 02:47 AM
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guys I have just run the checks again and this time it's told me there is an issue with the exchange and that it will require an engineer visit - can take up to 2 days apparently!!!! 😡
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Message posted on 21 Aug 2025 01:06 AM
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Re: Is there an outage in Catford area ?
Message posted on 21 Aug 2025 01:06 AM - last edited: 21 Aug 2025 01:07 AM
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Re: Is there an outage in Catford area ?
Same issue - no internet or phone - service totally dropped (SE6 area)
Message posted on 21 Aug 2025 01:11 AM
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Re: Is there an outage in Catford area ?
Did all of that too 😩
Message posted on 21 Aug 2025 01:15 AM
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Sky internet down
Message posted on 21 Aug 2025 01:15 AM
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Re: Is there an outage in Catford area ?
Same here in SE6
Message posted on 21 Aug 2025 01:16 AM
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Re: Is there an outage in Catford area ?
Issues here too in Downham, all steps followed to try and fix it, but still no internet.
Message posted on 21 Aug 2025 01:17 AM
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Re: Is there an outage in Catford area ?
Same here in SE6, followed all advice and nothing is happening.
Message posted on 21 Aug 2025 01:17 AM
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Re: Is there an outage in Catford area ?
Me too se6 area Catford london
tried everything
its weird because it says coverage great
Message posted on 21 Aug 2025 01:17 AM
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Re: Is there an outage in Catford area ?
Mine has been down for just over an hour now.
Message posted on 21 Aug 2025 01:27 AM
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Re: Is there an outage in Catford area ?
I've lost it too. I'm in SE6. Done the whole reset, switch on and off, tried to reconnect via Tv. Now I have nothing but a message saying a connection cannot be established.
Message posted on 21 Aug 2025 01:34 AM
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Re: Is there an outage in Catford area ?
Mine is also out in BR1 Downham and when I did the test it said everything was connected
Message posted on 21 Aug 2025 01:43 AM
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Re: Sky internet down
Same issue - no broadband or phone - SE6 area
Message posted on 21 Aug 2025 02:07 AM
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Re: Is there an outage in Catford area ?
I find this so frustrating, not just because the internet is down and I've got a whole load of emails to deal with, but also the lack of information, firstly the checks say there is no issue in the area, when clearly there is, and then I read on another post how it's likely that maintenance is happening - Well if this is the case why not put something up on their website to at least advise people of planned work, especially if it is likely going to effect their service.
SKY - Your prices are extortionate, the least you could do is provide a better customer service.
Message posted on 21 Aug 2025 02:09 AM - last edited: 21 Aug 2025 02:09 AM
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Re: Is there an outage in Catford area ?
For me the whole service is down so I also have no working home phone line.
I need both the internet and phone for work in the morning so this is far from ideal!
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