Is my WiFi too restricted ? Need to switch to 4G to do anything other than browse

[Skychatty]

We have issues looking at anything on our phones when using WiFi - are my firewalls too closed in?   We all need to switch to 4G to enalbe us to view anything other than browsing. 

[Highlinder]

@Skychatty  What are you trying to view and did you just join Sky?

[Skychatty]

been with Sky close to 6 years.  same house.  We find we switch to 4g when opening emails, or downloading a video.  We wonder  if our WiFi is working because we cannot access say a link someone shares on whatsapp, or try to watch something. 

[jamesn123]

@Skychatty 

PLease post your router stats

[TimmyBGood]

@Skychatty 

Note that the 'firewall' provided by ISP routers are essentially all the same and almost never need messing with as they are designed to facilitate normal domestic internet use on default settings.

It's possible that some of your browsing is being blocked by Sky Broadband Shield settings though: that's a filtering system separate and in addition to the firewall.

[Skychatty]

Thanks that could be it.  I've deselected most on the shield - let's see if we get a better user experience- thank you 😊