Discussion topic: Is it normal for the los light to be red before the service is activated

This message was authored by: Andy198 · ‎02 Sep 2024

I have just subscribed to sky broadband so I should get the the box and it should be activated next week. Before they do that I switched the ONT on and the power light is green but the los light was red. Is this normal or is something faulty? Thanks

This message was authored by: Highlinder · ‎02 Sep 2024

@Andy198 Did you have broadband service before at that property through the ONT?

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This message was authored by: Andy198 · ‎02 Sep 2024

@Highlinder I just moved into the flat but I was told the previous tennent had sky broadband with the ONT

This message was authored by: Highlinder · ‎02 Sep 2024

@Andy198 Seems the circuit is in a fault state, but that might change when your activation is about to happen.

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If you have found this solution helpful please tick this as the answer.

Discussion topic: Is it normal for the los light to be red before the service is activated

Is it normal for the los light to be red before the service is activated

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