Is broadband Down? As it’s not connected

[dazjohnlee]

You would also think they would at least post on twitter to acknowledge network down. You would at least think they would communicate given they are a communication company and at least spare their customers tearing their networks apart trying to understand the issue. Poor

[mk38]

I called Sky but the AI can only text me a link and that link goes back to the same spot do endless loop. At least they should have a public status page, or a web form to allow logging an outage. No idea why they like to use chatbot which is essentially useless

[dazjohnlee]

"we're sorry you can't connect". Pls call us on 03442 411187".....no mention of the fact it's shut! Or indeed the opening hours to save you the trouble of calling....

[mk38]

The best is with this forum or else I really feel hopeless. At least it's now on a national level so it's likely some core switch issues rather than my last mile fibre being cut LoL

[Mmmmmmmzda]

Bolton is back

[dazjohnlee]

Lucky you. Worthing still down.....

[CatherineG]

Mine also down for the last hour or so, tried all the usual stuff. We're in Bolton 

[dazjohnlee]

I could be wrong but I would guess it won't be fixed until business hours or after 8am. Reason being some night shift clown has trolleyed a segment of the network and doesn't know how to fix it. 

[mk38]

Even the checker gave up on me😟

[dazjohnlee]

The checker seems to be back up for me. Says no issues in my area! What a joke

[cookiemonsteruk]

@dazjohnlee 

That happened last week when some one severed a fibre cable between gravesend and greenhithe which overlapped an outage in hemel hempstead and swathes of england.  I am waiting to see which areas remain down after a few hours in order to send this link to our community managers

[dazjohnlee]

Is back online....

[dazjohnlee]

Worthing is back.im not sure if it helped or not but ran the checker in the sky app. It speaks to the home router etc....

[cookiemonsteruk]

@dazjohnlee 

Notified community manager anyway as this is so widespread and exceeds normal maintenance timescales

[dazjohnlee]

Please could you get someone to call me and run through this with me? You should be able to get my number from my account. There has been a catalogue of errors and I wish to make a complaint. It's looking like I will take this to an ombudsman.

Cheers