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Discussion topic: Is My Internet Banded?

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This message was authored by geobrad This message was authored by: geobrad

Is My Internet Banded?

Good Afternoon, 

I have a prepayment electricity meter, unfortunalty i forgot to top up twice in the past couple of  weeks and the power went off.  Am thinking this has resulted in my line getting banded, so i just wait it out for it to reset?

 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Is My Internet Banded?

Posted by a Superuser, not a Sky employee. Find out more

@geobrad 

 

Could you run tests on your my sky app and post the info in more about your connection

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
geobrad
Topic Author
This message was authored by geobrad This message was authored by: geobrad

Re: Is My Internet Banded?

This?more info.jpg

 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Is My Internet Banded?

Posted by a Superuser, not a Sky employee. Find out more

@geobrad 

 

You are 29Mbps with a guarantee of 39Mbps. In my opinion if it had been the meter then all times would have reset to the same  .

 

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone and ask them to run a line test

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Is My Internet Banded?

Posted by a Superuser, not a Sky employee. Find out more

@geobrad 

Its worth waiting 2 weeks to see if the line brings itself back. If not you have the right to call Sky and get them to investigate as you are below the minimum speed for your line. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
geobrad
Topic Author
This message was authored by geobrad This message was authored by: geobrad

Re: Is My Internet Banded?

Happy days!!! not had a chance to contact sky get, but it reset back to 44 meg overnight

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