Internet

[Maximus1406]

For last several weeks having daily issues with internet dropping, lights are green on router butit keeps freezing on devices or TV. Tried switching the box on & off disconnecting all devices, everything has been suggested we have tried.

[cookiemonsteruk]

@Maximus1406 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Maximus1406]

Sorry for mega delay in responding has been a very good couple of months 

I've just took some screenshots of our router information 

 

 

[jamesn123]

@Maximus1406 

Neither of those screenshots are what we are looking for. If you follow the guide to the end you'll find the screen we need to see.

[Maximus1406]

Hi router stats attached 

 

[Highlinder]

@Maximus1406Can you run the broadband test for us and when it completes click on " Tell me more about my connection " Then tell us what speed you are supposed to get between and your minimum please.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

[jamesn123]

@Maximus1406 

There doesnt look to be anything wrong initally, your WAN & WiFi uptimes are good however your upstream speed is low considering your attenuation and available downstream speed if you were to upgrade. 

What exactly happens when you experience a drop out?

[Maximus1406]

Hi 

We were sure if it was the router itself being the issue as we have had it 4yrs

Any devices that are connected to the WiFi looses connection & whichever ever app we are streaming on the programme strop & we have to switch off & reboot the router 

Thanks 

Jean