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Discussion topic: Internet won’t work when voice lights orange what it this for

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This message was authored by: Kerry120

Internet won’t work when voice lights orange what it this for

What is the voice light for. 3rd time this week this has gone down 

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This message was authored by: Chrisee

Re: Internet won’t work when voice lights orange what it this for

Posted by a Superuser, not a Sky employee. Find out more

@Kerry120 the voice light is for the digital voice service that replaces the old analogue phone line. It can go amber and data doesn't flow due to a fault in the node used to manage your connection on Sky's servers. These faults can be cleared by Sky but it takes time.

 

If afftected powering you hub down for 60 minutes usually gets you into another node or use the disconnect/reconnect option in the hub's web interface the link to which is at the borrom left of the main maintenance page.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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