Internet went down yesterday and now the Sky Q box won’t connect to sky internet

[Klm12]

Internet went down yesterday and now the Sky Q box won’t connect to sky internet. Ive tried resetting the box and reconnecting via WPS and it just keeps saying its unsuccessful! Any help would be great, it was working perfectly fine until the outage in our area yesterday.

[Greenfingers001]

Hi there @Klm12 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147