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Discussion topic: Internet search freeze and WiFi dropping out

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Appauled
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This message was authored by Appauled This message was authored by: Appauled

Internet search freeze and WiFi dropping out

‎18 Sep 2024 11:59 AM

Your WiFi and broadband checker says all is good, this is not the case. Internet searches are freezing and WiFi in the kitchen dropping out and going to 4G. I pay for Sky Boost (£6 pm) and cannot get hold of anyone at Sky to arrange to have this addressed at my home. Please help now.....

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet search freeze and WiFi dropping out

‎18 Sep 2024 12:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Appauled Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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