Internet off every morning

[Jules52]

My broadband keeps going down.  It used to be random but now seems to be every morning!

[Highlinder]

@Jules52  What do you have to do to get to work again?

[Jules52]

Turn it off then on again

[Highlinder]

@Jules52  See before you do that can you run the directions below and see if it does pick up a fault.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Jules52]

I'll give it a go tomorrow

[Highlinder]

@Jules52  If this does not help then come back to this thread and update it. There is further help if needed.