Discussion topic: Internet (not wifi) still dropping out daily
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Message posted on 30 Nov 2024 10:32 AM
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Internet (not wifi) still dropping out daily
Following several previous posts we still have this problem. The Internet drops out for approx 2 minutes 4 or 5 times per day.
We have followwd the online fault checked, nothing showing. We have been on a chat with a helpdesk person who essentially reset the router, we told them we'd done this before, had the router replaced and had an engineer visit but still had to follow this 1st step.
So we reset the router, recorded how many times the Internet dropped over the period of a few days. Because it's an intermittent fault we can't predict when it will happen but because there had been no posts after 48hrs the message was closed.....never to be read again.
So.... can someone please assist. Getting very close to checking out Musks broadband solution or even EE.
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Message posted on 01 Dec 2024 08:16 AM
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Re: Internet (not wifi) still dropping out daily
Look at how many discussion threads there are talking about Internet drop-outs. Does this not point to a correlation perhaps?? A wider network issue?? Capacity??
Message posted on 01 Dec 2024 08:16 AM
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Re: Internet (not wifi) still dropping out daily
Internet connection dropped three times already this morning. Router reset....no difference. This is not a router issue.
Message posted on 01 Dec 2024 09:06 PM
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Re: Internet (not wifi) still dropping out daily
Latest Logs if this helps?
20:55:05 syslog: ptm0.1 - WAN link DOWN.
20:55:05 syslog: DHCP lease invalid(WANoE). Connection DOWN.
20:55:08 syslog: Clear IP addresses. IP connection DOWN.
20:55:10 syslog: Voice IP Connection Down
20:55:10 syslog: [298269.054000] Line 0: xDSL link down
20:55:10 syslog: [298271.945000] Line 0: xDSL G.994 training
20:55:12 syslog: Voice Disconnected
20:55:16 syslog: Voice DeInitialized
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