Internet not connecting to TV

[Dorafrimp1234]

Hi,

the internet lights are all green, I have done a service check says everything is okay. However, the internet is not working on the TV. I have reset everything and it's still saying the same thing 

ir says " it looks like you do not have internet connection right now... "

[Tom-W19]

Hi @Dorafrimp1234 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147