Internet like dial up since scheduled maintenance two nights ago

[Jude2628]

Noticed on my app night before last there was to be scheduled maintenance around 2am .  Since then I have 2 more 'devices'  appear under 'My Devices' BskyBLtd 3030 and BSkyB-3031 - they def were not there before  .  since then everything says its connected, phones, firestick, work laptop everything apart from the desktop and  but its like having dial up  - if i google search something it takes about 8 minutes to actually open a page that ive searched for .   No join from the chat bot  - Did it solve my problem - No - chat bot said thats great !  I know I normally have to ask the kids for any technical stuff but even the one thats home is baffled ! can anyone help please???

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147