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Discussion topic: Internet light not on, others are. App and online not solving

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This message was authored by Macjuber This message was authored by: Macjuber

Internet light not on, others are. App and online not solving

I got sky internet about a month and a half ago. The date to go live came and I plugged in the hub, followed the instructions, and all lights bar the internet one lit up. I have tried fixing it via the app and scanning for problems etc, but it just directs me online where the only similar query said it was a line problem that required an engineer. I have also tried calling every number for Sky I could find, but there is only ever an automated response that directs me right back to the app and online. 

 

So I am largely posting this to get the attention of a human as I have now been paying for nearly 2 months of wifi without having wifi and would like it sorted

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet light not on, others are. App and online not solving

Posted by a Superuser, not a Sky employee. Find out more

@Macjuber this needs to be reported to Sky to get Openreach to find the problem. I am escalating your post to a team at Sky who should invite you onto a private chat session through the forum where a hat button should appear. Not dure the position on compensation given your delay in reporting the fault but the agent should becable to advise.

 

When calling Sky stay on the line do not accept an option for getting a text etc in the end one of Sky's several thousand human customer service agents on duty from 7am to 10pm will take your call. The queue time is usually much shorter than you are to told. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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