Internet light flashes, but no actual internet.

[Tom19831]

We obviously have storm weather in Bristol, but it doesn't help the family when they need it for their various things. All the tests on SKY.COM are coming back fine, but it's absolutely not working. Any ideas?

[Addie15]

Hi there, @Tom19831. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.