Internet keeps going to amber

[jayp28]

My Internet today keeps disconnecting, its so annoying the box keeps jumping from green to Amber it tells me to run a check which I do says nothing is wrong but obviously there is because it wouldn't keep doing it otherwise, then it goes back green and says I have to sign back in, its happened around 5 times in the last 2 hrs  

[cookiemonsteruk]

@jayp28 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Highlinder]

@jayp28 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[jayp28]

 

[jayp28]

Will give it another try now thank-you 

[jayp28]

@cookiemonsteruk I have done this and it says everything's fine yet give it a while and it will go off again ?  

[jayp28]

@Highlinder I've done this a few times today and just re run it, it's telling me everything is good ? But it still keeps disconnecting

[Highlinder]

@jayp28Do the test when it goes down and not when it is back up.