Internet keeps dropping out !!

[Julesfro]

Internet has all of a sudden started dropping ... nothing I seem to do works .. I have tried all the suggestions.. 

could  it be the cable? Do I need a certain type ?

new router? 

any help would be appreciated 

[Highlinder]

@Julesfro Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Julesfro]

Hello , I have done all of this .. reset it , unplugged it checked it on my phones soo etc .. it will start working again only to drop 5 mins later 

[Highlinder]

@Julesfro  Does the broadband test give you any direction to follow. Like being able to book an engineer or does it tell you to call Sky or say that everything is okay?

[Julesfro]

1st it says there is a connection problem .. then it says it looks like I have an ongoing issue ? 

[Highlinder]

@Julesfro  Is the ongoing issue and external issue or internal?

[Julesfro]

No idea ? It says the speed to the hub is poor and and not a stable connection 

[Highlinder]

@JulesfroIf you can give Sky a call tomorrow and they will be able to test your connection and give you further advice if you need a engineer visit. You can dial 150 on your landline. Just follow the voice prompts and stay on the line even if it tells you to hang up.

[Julesfro]

Thank you 

[flhsfatboy]

Hi I have the same issue for the last 4 hours my Internet keeps dropping every 5 minutes. I've reset the router the q boxes and it states connectivity issues. I'm now getting a "technical fault" on my mini box I can't seem to find a technical help line at all

[PAISLEYALD]

Same here... using asus router.... suddenly out the blue for no reason at all wifi cutting out then it comes back on. Driving me crazy. Twice today. 

[Chrisee]

@flhsfatboy any Sky number will work use your Sky Talk line andcdial 150 for a free call. 

@PAISLEYALD you will probably need to reconnect your Sky hub before calling Sky as their siagnostics need to talk tomthe hub.