Internet keeps cutting out, slow and no connection

[Candy1997]

Since switching to sky the service has been terrible.  I have changed router,  gotten hub max and it is still the same. Internet cutting out, slow, no connection.  Broadband and mobile are the same.

Really not happy.

[Chrisee]

@Candy1997 assuming the issue isnt with the connection to your home - the lights on the hub will tell you if it is see https://www.sky.com/help/articles/hub-lights-explained-max-hub-green-flashing. Your issue sounds to be poor WiFi coverage in your home.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.