Discussion topic: Internet keeps cutting out on regularly basis daily
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Message posted on 24 Jun 2025 08:28 PM
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Internet keeps cutting out on regularly basis daily
Daily the internet cuts out cutting connections to both myself and my husbands work computers - this has been happening over a few months
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Message posted on 24 Jun 2025 08:35 PM
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Re: Internet keeps cutting out on regularly basis daily
@MatthewIC You need to start by the following series off test, and if no joy then call sky to have them check from there end.
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
If there aren't any then try running the line test here
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
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