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Discussion topic: Internet keeps cutting out on regularly basis daily

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This message was authored by: MatthewIC

Internet keeps cutting out on regularly basis daily

Daily the internet cuts out cutting connections to both myself and my husbands work computers - this has been happening over a few months

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This message was authored by: JimM1

Re: Internet keeps cutting out on regularly basis daily

@MatthewIC You need to start by the following series off test, and if no joy then call sky to have them check from there end.

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

 

If there aren't any then try running the line test here
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

 

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