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Discussion topic: Internet isn’t working

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This message was authored by Vinnii This message was authored by: Vinnii

Internet isn’t working

Hi!

My internet was supposed to go live today , I got the text about an hour ago saying it bad, It's still not working! I've reset it, Turnt it off, tried everything but still doesn't work. 
Anyone have any ideas?

thanks!

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This message was authored by GD1 This message was authored by: GD1

Re: Internet isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Vinnii  It can take up to midnight on the date of activation for Sky to update their system.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Vinnii
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This message was authored by Vinnii This message was authored by: Vinnii

Re: Internet isn’t working

Ahh okay, so even though they said it's live it can still take up to midnight to go active? Thanks 🙂

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Internet isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Vinnii wrote:

Ahh okay, so even though they said it's live it can still take up to midnight to go active? Thanks 🙂


Yeah the text is sent when Openreach have confirmed to Sky that their part of the job is done e.g. connecting your line at the cabinet. However it can take Sky's systems until midnight to let the data actually start flowing to your Sky hub. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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