Internet is not working. Voice light orange or off

[Leonie058]

I have done the troubleshoot. Turned it off and on. I have done the reset which made the voice light go completely off. Internet is still not working. 

[Highlinder]

@Leonie058 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.