08 Jun 2024 06:31 PM
09 Jun 2024 07:30 AM
Posted by a Superuser, not a Sky employee. Find out more@SophieM1990 just posting your stats without some explanation doesnt really help. I can see thst your hub restarted 45 minutes before you took those stats if you did that yourself then its nothing to worry about if it restarted on its own its likely to be faulty. The wifi has only been up for 25 minutes so did you make some change or was that spontaenous?
Your line does not look healthy currently as it is set to 60Mb/s rather than nearly 80Mb/s it should run at. This could be because the line has been unstable due to an external fault but as the cabinet cannot tell the difference between a router losing its connection due to a fault from one restarting on its own because of a router fault or a even customer simpky disconnecting and reconnecting it may not be a faulty line.
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