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Discussion topic: Internet has dropped the BT modem is showing a red light under LOS

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This message was authored by: Huggyb101

Internet has dropped the BT modem is showing a red light under LOS

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This message was authored by: TimmyBGood

Re: Internet has dropped the BT modem is showing a red light under LOS

Posted by a Superuser, not a Sky employee. Find out more

@Huggyb101 

 

LOS (loss of signal) is typically an external fault in the optical circuit, so after trying reboot of the ONT you'll need to log it as a fault with Sky for Openreach investigation.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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