Internet drops every few minutes or so.

[Dosha]

Over the last few working days the internet has dropped off every few minutes. It's been especially bad today.  I ran the check and it gave a windows error message twice because there was no broadband. The broadband came back and the checker told me all was well.

Well it isn't well and very annoying.  They have been working in my area and I don't know if that is causing the outage.

I had problems with phone last 2 weeks and that seems oK, but  broadband is the problem now.

Any ideas how I find out what is causing this?  I got a new hub last week and that seemed to fix the phone problem, but I do think it is the line working that is causing this broadband problem

[cookiemonsteruk]

@Dosha 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Dosha]

Is this right?

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYPHLFT

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

[Skull+Treaty]

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@Dosha wrote:

Is this right?

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYPHLFT

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

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@Dosha 

No, you'll need to follow the guide @cookiemonsteruk posted, right to the end; then you'll see the stats that are needed.

[cookiemonsteruk]

@Dosha 

You need to click on maintenance along the top and sign in with :-

Username      admin

Password        sky or wifi password on the back of the hub

Then click show statistics at the bottom of the page

[Dosha]

Followed the instructions and tried to enter my username and password.  It wouldn't accept either my password or the suggested 'admin' 'sky'.

Gave error message 

401 Unauthorised

Authorisation required.

I've tried several times without success and I am no slouch with IT.

The men have packed up for the day and it all seems stable again, until tomorrow. 

[Dosha]

System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.02.0501.R

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Modemhelp

Modem StatusConnected

DownStream Connection Speed0

UpStream Connection Speed0

IPv6 Loopback Address[content removed]

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Broadband Porthelp

MAC Address[content removed]

IPv4 Address[content removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address[content removed]

IPv4 Domain Name Server[content removed]

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address[content removed]

IPv6 Link Local Address[content removed]

IPv6 Delegated Prefix[content removed]

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WAN Porthelp

WAN Port StatusConnected

Port DetailPort 4

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LAN Porthelp

MAC Address[content removed]

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULA[content removed]

IPv6 Global Address[content removed]

IPv6 Link Local Address[content removed]

DHCPv6On

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WiFi Porthelp

Name (SSID) [content removed]

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

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Voicehelp

Voice StatusConnected

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Connection Status Show Statistics

Moderator note: personally identifiable information removed