Internet dropping out

[Grant+Woolway]

Hi, would anyone be able to suggest a reason our internet drops out fairly frequently from the stats below? The most recent drop out was about 15 minutes ago

Thanks

Router Statistics

System Up Time: 174:40:13

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 62047 93722 0 96365 210305 00:14:29 LAN Up 15157948 8529728 0 18362 0 174:40:13 WLAN (2.4 GHz) Up 7653221 4403769 0 22651 7435 174:38:31 WLAN (5 GHz) Up 65621426 33439622 0 0 0 174:38:30

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Broadband Link Downstream Upstream Connection Speed 70057 kbps 19999 kbps Line Attenuation D1(11.3 dB) , D2(27.0 dB) , D3(42.1 dB) U0(5.3 dB) , U1(21.9 dB) , U2(33.6 dB) Noise Margin 3.2 dB 7.4 dB

[Grant+Woolway]

Further info

09:27:49 syslog: ptm0.1 - WAN link DOWN.
09:27:49 syslog: DHCP lease invalid(WANoE). Connection DOWN.
09:27:52 syslog: Clear IP addresses. IP connection DOWN.
09:27:52 syslog: Voice IP Connection Down
09:27:52 syslog: [627864.319000] Line 0: xDSL link down
09:27:52 syslog: [627867.284000] Line 0: xDSL G.994 training
09:27:54 syslog: sky dhcpc client (v0.0.1) started
09:27:54 syslog: Voice Disconnected
09:28:20 syslog: [627881.284000] Line 0: VDSL G.993 started
09:28:20 syslog: [627893.284000] Line 0: VDSL G.993 channel analysis
09:28:20 syslog: [627894.519000] Line 0: VDSL2 link up, Bearer 0, us=19999, ds=70057
09:28:20 syslog: [627894.519000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
09:28:21 syslog: sky dhcpc client (v0.0.1) started
09:28:59 syslog: ptm0.1 - WAN link UP.
09:28:59 syslog: Received valid DHCP lease from server. Connection UP.
09:29:00 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201204C014648/04819B9E37D8/2.221.80.135/7.02.0201.R/2a02:c7e:4c98:4400::1]
09:29:04 syslog: bind 0.0.0.0 - Address already in use
09:29:04 syslog: bind 0.0.0.0 - Address already in use
09:29:04 syslog: bind 0.0.0.0 - Address already in use
09:29:04 syslog: bind 0.0.0.0 - Address already in use
09:29:10 syslog: WAN IPV6 UP
09:29:10 syslog: Voice IP Connection Up: 2a02:c7e:4c98:4400::1/64
09:29:10 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201204C014648/04819B9E37D8/2.221.80.135/7.02.0201.R/2a02:c7e:4c98:4400::1]
09:29:10 syslog: TR69: Connect to Production ACS
09:29:10 syslog: TR69: Connection to ACS Complete
09:29:17 syslog: TR69: Close ACS Connection
09:29:18 syslog: Voice Disconnected

[Sky-2022]

Hi, @Grant+Woolway.

Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link. If it shows a fault you should be able to book an engineer via the app. Also, could you post your Router stats and a 24hr system log? This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Otherwise, to discuss your issue further it would be best to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone.

[Grant+Woolway]

Router stats were posted in the first post.

I run the Broadband Test and everything is OK