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This discussion topic is read only This discussion topic has been answered Discussion topic: Internet down since early hours in Worthing

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Message posted on ‎22 Oct 2024 06:50 AM

Internet down since early hours in Worthing

Been rebooting since 5am and still having no luck connecting to the internet ... unfortunately our mobile signal is dire on the coast too...

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Message posted on ‎23 Oct 2024 08:48 AM

Re: Internet down since early hours in Worthing

Posted by a Sky employee

Good morning all,

 

Apologies in the delay in updating this thread, I can confirm the outage that was identified yesterday was resolved as of 11:12 yesterday morning. Thanks for letting us know you were having a problem with your service, I'll close this thread down.

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by: Chrisee

Message posted on ‎22 Oct 2024 07:12 AM

Re: Internet down since early hours in Worthing

Posted by a Superuser, not a Sky employee. Find out more

@ShaunWilo if tge service is still down and the broadband test in the Service Checker in the My Sky app doesnt tdll you Sky are aware of an issue affecting your line givecthem a call as their lines should be fully open from 8am.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎22 Oct 2024 07:15 AM

Re: Internet down since early hours in Worthing

Same here also in worthing

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Message posted on ‎22 Oct 2024 07:17 AM

Re: Internet down since early hours in Worthing

Same here in Goring 

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Message posted on ‎22 Oct 2024 08:10 AM

Re: Internet down since early hours in Worthing

Also Worthing.

- Solid Orange Light since 04:30. 

- SKY diagnostic reports unable to connect to     Router (Hub).

- Reboot does not resolve.

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Message posted on ‎22 Oct 2024 08:14 AM

Re: Internet down since early hours in Worthing

Someone else on a different supplier got this 

 

 

Hi, it's the PlusNet Diagnostics bot here.

 

We have tested your service, and identified it is being affected by an incident in your local area.

 

Incident detected: 22-Oct-2024 04:36

 

Estimated fix date: 22-Oct-2024 18:00

 

Sorry for the inconvenience. We hope to have you back up and running as soon as possible

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Message posted on ‎22 Oct 2024 08:27 AM

Re: Internet down since early hours in Worthing

Spoke to Sky Help Line at 8am sharp...they reckon it's not an area outage. Performed all usual tests on my router (that I had already undertaken 10 times previously) to no avail . Best they can do is book an engineer for tomorrow morning ! 

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Message posted on ‎22 Oct 2024 08:36 AM

Re: Internet down since early hours in Worthing

Mine went down at 3.25. Tried all trouble shooting. Called and told me. But this can't be right 

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Message posted on ‎22 Oct 2024 08:37 AM

Re: Internet down since early hours in Worthing

Same issue - No service broadband checker isn't working which isn't useful! Seems like an area issue surely. BN13 here..

 

 

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Message posted on ‎22 Oct 2024 08:42 AM

Re: Internet down since early hours in Worthing

Same problem here. BN11 area

 

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Message posted on ‎22 Oct 2024 08:46 AM

Re: Internet down since early hours in Worthing

Also getting the same in West Worthing/Goring. Reset and reconnecting phone line haven't made any difference.

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Message posted on ‎22 Oct 2024 08:48 AM

Re: Internet down since early hours in Worthing

Same in BN12. Called Sky and they have said issue with open reach. No indication when it will be fixed! 

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Message posted on ‎22 Oct 2024 08:50 AM

Re: Internet down since early hours in Worthing

Also live in the BN13 area  and tried many times rebooting  with no Success.

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Message posted on ‎22 Oct 2024 08:51 AM

Re: Internet down since early hours in Worthing

Same issue here in the BN13 area, tried rebooting to no avail. 

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Message posted on ‎22 Oct 2024 08:51 AM

Re: Internet down since early hours in Worthing

Same here in Goring BN12 area. Router indicates amber light for internet.

 

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