Internet down in porth, wales

[Speed1]

My Internet is down, but checks say it's fine.

[LexyBarden]

Us too, we're in Pandy and having the same problem. Have turned it off and unplugged everything but still nothing! 

[Cezzabear]

Same here in gilfach goch checks keep saying everything is fine its really 😑 annoying 

[Rory_d]

Yes, same here in Treorchy.

been advised to turn router off for 30 seconds and run checks but everything on the app is saying there is no issues with my line or in the area.

[Trelass]

Nothing In Treherbert either

[Louj]

Same in Pandy. I've done all the checks, it says its fine, but ive still not got Internet. It keeps dropping like this most nights around this time. Getting very annoying now

[Chels30]

Same here in tylorstown also 😔

[RodW]

Same in Tonyrefail. Broadband checked says all OK. WiFi checker says OK but no devices connected. But I can connect to the hub OK and it says broadband disconnected. Out of curiosity unplugged the phone line and checkers still say OK. Turned off the power and the checkers still say all OK. Total rubbish! 

[Terrystreeter]

Am I the only one with no Internet in the Rhondda valley in penrhys it's saying all is fine after disconnecting more than once been off since 9pm really frustrating

[Terrystreeter]

Thanks I've just seen that it's the same in gilfach Goch and in Treorchy it's ridiculous

[RodW]

Same in Tonyrefail 

[Cezzabear]

That's what I got as well , I really am confused by that as that makes no sense . Really getting fed up now 

[Terrystreeter]

Thanks again there seems to be a lot of issues lately all over the valleys

[Jonie1]

Been off in six bells since early evening and still off at 5am tests say they can't see my router. Any other people getting g the same issue on a service test? 

[Daniel0210]

Not sure it would apply on a Saturday into Sunday but when there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Otherwise  use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

wfh: Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.