Internet down from 11-30pm 12th may , still down 8am 13 th May 24

[Wardy56]

Internet down in DE15 BURTON ON TRENT, 

11-30PM 12 TH MAY ,AND STILL DOWN 8AM 13TH MAY

[Chrisee]

@Wardy56 if when you run the Connection test in the My Sky app doesnt tell you that Sky are aware of a fault affecting your area give them a call annd report your issue. Sky cannot pick up faults from a forum post as they cannot link it to an account or line.

[TimmyBGood]

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@Wardy56 wrote:

11-30PM 12 TH MAY ,AND STILL DOWN 8AM 13TH MAY

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If it's an individual fault, the Openreach target repair time is a fix within two working days, with the timer starting on the next working day after the fault is reported: that means Sunday night to Monday morning isn't even in scope. Openreach reports to Ofcom that they meet this target around 85% of the time.

Area outages get attention depending on the number of properties affected and the availability of local resources ( appropriate equipment, spare parts and personnel) or whether these have to be brought in from elsewhere.  The time required to restore service can obviously vary significantly depending on the cause of the failure: repair after a roadside cabinet is hit by a vehicle is hugely more complicated than replacing a rack-mount unit in an exchange building.

[Daniel0210]

@Wardy56 

Should it take longer than the target fix time the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).