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Discussion topic: Internet down but sky app says it’s ok?

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This message was authored by: Becky923

Internet down but sky app says it’s ok?

Hi,

My sky broadband is not working this morning. I've tried resetting a couple of times but it still flashes orange on the internet light and won't connect to the internet or WiFi. 

the app says no issues and it's working fine which obviously is not the case. Is there anything I can do to fix it? I've done the obvious. 

Thanks!

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This message was authored by: Maximusuk2

Re: Internet down but sky app says it’s ok?

I have the exact same issue. Since yesterday evening around 9pm. 

This message was authored by: AdamFFFF

Re: Internet down but sky app says it’s ok?

I’ve had the same problem before and it took a phone call to sort it out. The App outright lies. It's so frustrating. I'm wrong this tonight as I have the same problem once again. Less than 1MBPS according to 3 different speed tests yet the Sky app says all fine yet shows last test 6 hours ago. 

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