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Discussion topic: Internet down as usual.

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This message was authored by Chrisywils91 This message was authored by: Chrisywils91

Internet down as usual.

My internet is yet down again. All this money I pay per month and on average it cuts off once or twice every few months. It's totally unacceptable. What's the issue for it going down this evening then? 

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This message was authored by DB1276 This message was authored by: DB1276

Internet off again!!

That's my internet down once again.. so fed up with this!! You really do have the worse internet it's slow every time the wind blows it's offline im definitely getting away from this (Removed) company 


Moderator note: Removed inappropriate language

This message was authored by Leanne302 This message was authored by: Leanne302

Broadband not working

Middle light on modem solid orange 

This message was authored by DB1276 This message was authored by: DB1276

Re: Broadband not working

Same with mine.. 

This message was authored by SkyCustomer124 This message was authored by: SkyCustomer124

Re: Broadband not working

Same issue,  broadband offline. Seems like a few forum posts with people having the same issue. Mine is in the london area

This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@SkyCustomer124@Chrisywils91@DB1276 & @Leanne302 loss of connection after midnight is usually due to Sky or Openreach upgrading or maintaining the network. This essential work is done at night to inconvenience the fewest people.

 

If your connection is back to normal this morning it is safe to assume that  was the issue

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Internet off again!!

Posted by a Superuser, not a Sky employee. Find out more

@DB1276 wrote:

You really do have the worse internet it's slow every time the wind blows it's offline im definitely getting away from this **bleep** company 


That would presumably suggest an intermittent external line fault in the external Openreach cabling infrastructure which would affect any other ISP using the same infrastructure. 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by JPR007 This message was authored by: JPR007

Re: Internet down as usual.

Posted by a Superuser, not a Sky employee. Find out more

@Chrisywils91 wrote:

My internet is yet down again. All this money I pay per month and on average it cuts off once or twice every few months. It's totally unacceptable. What's the issue for it going down this evening then? 


Once or twice every 3 months, and that's unacceptable? Talk about first world problems.

Show me where in the T&C's any ISP whether it's Sky, BT, Virgin, Vodafone, etc etc say they will provide you with a 100% uninterrupted service, for all of time, all for a measly sum of less than £1 a day...

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **
This message was authored by DB1276 This message was authored by: DB1276

Re: Internet down as usual.

Yeah I'll call them as this is happening 3-5 times over a week just not good enough. 

tha k you for your reply it's much appreciated, 

 

kind Regards 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Internet down as usual.

Posted by a Superuser, not a Sky employee. Find out more

Unfortunate on the majority of the occasions it will be down to openreach issues on the infrastructure and there isn't much you can do. If your service is down consistently for a long period you can try and make a refund claim for the length of the outage.

 

These issues will be common depending what ISP you are using unless you switch to a fibre broadband package from an ISP that uses another third party cable network (like Virgin or community fibre) and not the openreach network. However even with these other operators you will still notice overnight maintenance and issues occurring as cables are damaged/break in their network.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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