Internet down as usual.

[Chrisywils91]

My internet is yet down again. All this money I pay per month and on average it cuts off once or twice every few months. It's totally unacceptable. What's the issue for it going down this evening then? 

[DB1276]

That's my internet down once again.. so fed up with this!! You really do have the worse internet it's slow every time the wind blows it's offline im definitely getting away from this (Removed) company 

Moderator note: Removed inappropriate language

[Leanne302]

Middle light on modem solid orange 

[DB1276]

Same with mine.. 

[SkyCustomer124]

Same issue,  broadband offline. Seems like a few forum posts with people having the same issue. Mine is in the london area

[Chrisee]

@SkyCustomer124, @Chrisywils91, @DB1276 & @Leanne302 loss of connection after midnight is usually due to Sky or Openreach upgrading or maintaining the network. This essential work is done at night to inconvenience the fewest people.

If your connection is back to normal this morning it is safe to assume that  was the issue

[TimmyBGood]

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@DB1276 wrote:

You really do have the worse internet it's slow every time the wind blows it's offline im definitely getting away from this **bleep** company 

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That would presumably suggest an intermittent external line fault in the external Openreach cabling infrastructure which would affect any other ISP using the same infrastructure. 

[JPR007]

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@Chrisywils91 wrote:

My internet is yet down again. All this money I pay per month and on average it cuts off once or twice every few months. It's totally unacceptable. What's the issue for it going down this evening then? 

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Once or twice every 3 months, and that's unacceptable? Talk about first world problems.

Show me where in the T&C's any ISP whether it's Sky, BT, Virgin, Vodafone, etc etc say they will provide you with a 100% uninterrupted service, for all of time, all for a measly sum of less than £1 a day...

[DB1276]

Yeah I'll call them as this is happening 3-5 times over a week just not good enough. 

tha k you for your reply it's much appreciated, 

kind Regards 

[MarkGoldsmith]

Unfortunate on the majority of the occasions it will be down to openreach issues on the infrastructure and there isn't much you can do. If your service is down consistently for a long period you can try and make a refund claim for the length of the outage.

These issues will be common depending what ISP you are using unless you switch to a fibre broadband package from an ISP that uses another third party cable network (like Virgin or community fibre) and not the openreach network. However even with these other operators you will still notice overnight maintenance and issues occurring as cables are damaged/break in their network.