Internet down and I’m going round in circles.

[THP1]

My internet is down, Sky says my broadband is fine but also says I have a wifi problem. I have followed all the online steps and been sent round Sky's nightmare circle of useless online help. Is there a number I can ring to talk to a human?

[Daniel0210]

@THP1 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
Towards the bottom of the link it MAY provide a phone number in a section called ‘Need more help’.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Skyisawful]

This is driving me insane also, I have had an engineer out and it worked for 6 days and then I'm back going in circles to try and report the fault.

Sky really are appalling