Discussion topic: Internet down - PON showing red on openreach box

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As title. Suddenly went down. PON red on openreach box. How to fix? Thanks.

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PON is Passive Optical Network (ie the external connection) so there's little you can do other than rebooting the ONT.

If that doesn't change anything you'll need to book a fault with Sky for investigation by the network maintainer.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Thanks for your help. The biggest problem. Is getting to talk with a human being 🙄

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