Internet cutting out intermittently sinch open reach visited

[Keelin614]

I'm upgrading my Internet package to superfast. An open reach engineer came round today about 2 hours ago and did something outside my house. Since then, the Internet is cutting out intermittently. Trying to get in touch with Sky but every time I go through the contact us page, it tells me to post here. Just looking to chat to someone at sky? 

Not sure whether it's normal for it to cut out for a bit or what I should expect. I work from home so this really isn't ideal and need the Internet to be working again as soon as possible 

[jamesn123]

Hi @Keelin614 

Are the lights on your hub changing during these drops?

[Keelin614]

No, they are all still showing lit and when I run a test on the sky website it says its working correctly. However, I can see on my sky box and my phone and that it's losing connection. 

[Keelin614]

@jamesn123  sorry thought I replied directly to you. 

No, they are all still showing lit and when I run a test on the sky website it says its working correctly. However, I can see on my sky box and my phone and that it's losing connection. 

[jamesn123]

@Keelin614 

Thats odd, if it was anything to do with what the engineer had been doing you would expect it to be a line drop where the hubs lights change.

Which Sky hub do you have?

[Keelin614]

@jamesn123 I'm not sure, it's a black one says model sr203 on the back. I called sky today and they told me it was because I had my sky q mini boxes off and took me through resetting them. But the issue is still persisting. All lights showing on and when I do the test on sky's website it's saying its working fine. But all of my devices are disconnecting intermittently so I know it's definitely an issue with the Internet. 

[jamesn123]

@Keelin614 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...