Internet cuts out when landline rings

[DavidFFC]

Hi. I am currently helping an older family member update/upgrade their Sky.
I've noticed that as soon as the land line rings (Sky Talk) the Broadband/Wifi (Sky Broadband) cuts out completely and it takes about 2-3 minutes (after you hang up the phone) until the wifi is back on working. Apparently that's always been the case so it's not a new issue but it really shouldn't be this way and I want to do something about it! 

I've read it has something about only one line and missing filters or so but I really don't understand what that means. Can someone help explain or is this even something that Sky can directly help with ?
I've attached two photos. The first one is the main plug to the landline in the front room and the other photo are the connections I found in the living room underneath the hub/router.

I'd appreciate any help! Thank you! 

 

 

[Chrisee]

@DavidFFC the issue is almost certainly with filters. Ideally your family member needs to get Sky to fit a prefiltered master socket which simplifies things greatly as it removes the need for line filters. The hub connects to a dedicated socket leaving phone points for phones.

Lacking that you need a filtered splitter that plugs into the phone socket and has a dedicated connecter for the hub and a second one for a phone. Phones plugged into other phone sockets will also require filters. If stuck get new filters theybare cheap,enough and easily available in DIY stores and even big supermarkets.

Thiis is Sky's help page https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/setting-up-my-sky-hub/articl...

[jamesn123]

@DavidFFC 

In your first image where the phone is plugged directly into the phone socket that is where the issue is. That phone needs a microfilter connected between it and the socket.

[DavidFFC]

Thanks! I do have a spare microfilter from

sky here. So I can use that filter for the main socket and just plug in the phone right?  The Sky hub is comnected in a different room (as seen on picture 2) and can stay connected that way, right ? 

[jamesn123 · Accepted solution]

@DavidFFC 

That is correct, since you do not have a prefiltered master socket you must use a microfilter for each socket in use. So the main one needs to be Phone socket > Microfilter > Telephone & the other one needs to be Phone socket > Microfilter > Router

[DavidFFC]

Thank you !!

[DavidFFC]

Thank you so much! Will get to their home today and try. Will everything be working the same once I added the microfilter to the main socket or do I have to change / reinstall the connection or hub afterwards ? Cheers.

[downwithsky]

I have a sky master filter fitted and same thing happens it cuts out when phone rings

[Geeza3456]

I have new filters fitted and when landline rings my internet still cuts out untill landline call is finished then reconnects ...any help apreciated 

[Techyphobe]

Thank you so much for this. Picture was really helpful - saw splitters mentioned in other posts but didn't have a clue what they were. Internet now works when phone rings!

[Glitter44]

Thank you @Chrisee , that's been annoying me for over a year, and your splendid and clear explanation has resolved the problem 🙂 I am most grateful.