Internet cuts out when it rains heavy

[Leelou]

Everytime it rains heavy the internet goes down. All green lights on the router and devices connect via WiFi but everything has no internet connection. This lasts for hours until rain stops and clears. We try switching off at the wall but it doesn't do the magic. Sky please help.

[Chrisee]

@Leelou you are not talking directly to Sky by posting but I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

The problem of using cooper phone lines to carry high frequency signals that are used for broadband is water is a no no so a dodgy joint or wet branches hitting the wires will cause the connection to drop. The longer the line the higher the risk. Whether Openreach can do anything about the issue is not certain but start by talking to Sky.

[Lisa-P1987]

Hi there @Leelou, your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.