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This discussion topic has been answered Discussion topic: Internet cuts out when i use my landline

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This message was authored by: Elizabeth73

Internet cuts out when i use my landline

When i use my landline my internet cuts out. It never happened until i changed my tarrif but i can't have this. I only use my landline occasionally, but working from home means if a call comes into house from anyone it cuts the internet, which then affects my pc and all things attached to internet, ie my security cameras. 


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This message was authored by: Chrisee Answer

Re: Internet cuts out when i use my landline

Posted by a Superuser, not a Sky employee. Find out more

@Elizabeth73 normal cause is a lack of a line filter. You need one if your phone socket doesn't have a socket just for the hub and one on the socket the phone connects to. If you have one switch it for a new one they can be bought pretty essily from hardware stores etc.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Internet cuts out when i use my landline

Posted by a Superuser, not a Sky employee. Find out more

@Elizabeth73 normal cause is a lack of a line filter. You need one if your phone socket doesn't have a socket just for the hub and one on the socket the phone connects to. If you have one switch it for a new one they can be bought pretty essily from hardware stores etc.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Elizabeth73

Re: Internet cuts out when i use my landline

Thanks problem solved

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