Internet constantly dropping out over last week. Test says internet is fine but drops out constantly

[Vicky2601]

Internet constantly dropping out. Test says broadband is fine but the internet is not on. Saying no device connected to our box. When it is on it's slow but drops out at least a few times a day. Paying for internet and not getting it 

[Tom-W19]

Hi @Vicky2601 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147