Internet connection keeps dropping

[Alexmowmow]

My internet started dropping yesterday, only twice during the day.

However today it's been dropping twice in a hour. 

It's been stable for a while, enough for me to do a service checker on the Sky site which couldn't tell if there was a problem or not. 

I don't know enough about back end router systems to understand what I'm looking at on the hub. 

So I'm now stuck. Since Sky thinks everything is okay I can't get call set up and I can't have this happening while I'm working next week. 

Chances are it's all resolved now but I can't take that chance.

[Lisa-P1987]

Hi there Alexmowmow, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
 

Just look out for the blue bubble to start the conversation.
 

Here's more information on how Community Messaging works - 
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you Alexmowmow. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Alexmowmow]

Hi,

Sorry about missing this. It started working again and few issues.

It's happening again and it's getting worse. 

I haven't had a steady reliable connection all afternoon.

[Highlinder]

@Alexmowmow Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Alexmowmow]

I've done it multiple times this evening. Doesn't find a fault. 

[Highlinder]

@Alexmowmow I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to Alexmowmow.

[Greenfingers001]

Update – 

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[THOMAS+PANG]

THERE IS NO WIFI FOR HOURS.

[Chrisee]

@THOMAS+PANG just adding a post to a random thread will not cause anything to happen Sky have nomaccess to your account from a post. First check if the service is back up as loss of connection overnight is often down to maintainance or upgrades which like road works are done over night to cause minimum inconvenience and are unavoidable..

If your service is still down run the connection test in the My Sky app over a mobile connection as that can tell you if there is known issue. If that doesnt help call Sky to report the fault. If you get stuck do post details in a new thread so forum members can advise but include details of what the lights on the hub are showing and what the connection test told you.