Internet connection has been dropping quite a lot over last few days and has completely dropped now

[Lianne1]

Intervener has been dropping quite a lot over the last few days and has completely dropped now and won't come back on.

[Torishannara]

Mine has been dropping in and out since just before 4pm today but when check the connection on my sky it says all ok. Not great when trying to WFH and our IT dept tests are showing it dropping out 

[cookiemonsteruk]

@Lianne1 

@Torishannara 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Bea24]

My broadband has gone since this morning. Rang sky and they say there's an outage in my area. Waiting for openreach to come and fix but in my app says it can take 3 to 5 working days. Today's Friday 😏

[Torishannara]

These are mine

Router Statistics

System Up Time: 00:18:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 88118 101475 0 0 0 00:16:45 LAN Up 38278 38693 33 0 0 00:18:34 WLAN (2.4 GHz) Up 9102 0 0 0 0 00:15:46 WLAN (5 GHz) Up 81360 72393 0 0 0 00:15:20

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:3.1    DS2:6.5    DS3:9.3 US0:3.0    US1:5.8    US2:6.3 Noise Margin (dB) DS1:11.6    DS2:11.5    DS3:11.6 US0:15.8    US1:15.5    US2:15.5

---

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

I am literally unable to work now for almost an hour as keep getting kicked out by my connection dropping! 

[Torishannara]

Spoken to sky direct. Turns out mine is a router issue so new router being sent out 

[RajeshP28]

We have been having the same issue for the past few days and now the internet has completely dropped. Every call we made to customer service has reach a pointless conclusion and ends with a ridiculous "thanks for calling Sky". We can't even get through to an agent to actually have a conversation.