Internet connection from hub to sky

[Tomg22]

I have to consistantly keep resetting my sky hub but the connection between my sky q and the hub keepsgping down. I;ve just done all the tests for my set up on yur site and it states my connections to hub is good and devicesare good too. But i have no internet connection to my sky Q box. This is happening so often i now considering moving my supplier because your service is rubbish.

[caesarome]

@Tomg22 

As this is a customer helps customer community have you called Sky and spoken to them about this ?