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Discussion topic: Internet at home

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This message was authored by DeborahRosina This message was authored by: DeborahRosina

Internet at home

I have a sky dish and box.

I did not renew my contract when it run out

Would like to renew

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet at home

Posted by a Superuser, not a Sky employee. Find out more

@DeborahRosina wrote:

I have a sky dish and box.

I did not renew my contract when it run out

Would like to renew


@DeborahRosina 

You mention the dish and box but have posted in the Broadband forum. TV contracts do not finish until you cancel them. You just carry on paying, at full price. It's your discounted offers than finish. Is that what you're referring to? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
DeborahRosina
Topic Author
This message was authored by DeborahRosina This message was authored by: DeborahRosina

Re: Internet at home

Correct

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet at home

Posted by a Superuser, not a Sky employee. Find out more

@DeborahRosina 
You would have been told their end date when you first took them out but at present you don’t get reminders prior to them ending. You could compare a previous bill to your latest bill and see where the amounts differ.
If the discounts have indeed ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract, but be aware that Sky are not obliged to offer you another discount. If you sort something out to your satisfaction make a note of the date it’s ending.
You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

https://www.sky.com/help/articles/been-overcharged may also help.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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